At Jewelry Sales Store, we’re committed to delivering your bold urban jewelry with speed and care. Our policy is as straightforward as our designs – crafted for customers who value both style and transparency.

Shipping Information

Order Processing

We take 1-2 business days to process your order before shipping. During peak seasons, processing may take slightly longer.

Shipping Methods

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Shipped via DHL or FedEx
    • Delivery within 10-15 business days after shipping
    • Tracking included
  • Free Shipping (Orders $50+):
    • Shipped via EMS
    • Delivery within 15-25 business days after shipping
    • Available for most countries (excluding some Asian and remote regions)

International Shipping

We ship worldwide except to certain Asian countries and remote regions. Please note that international shipments may be subject to customs fees, which are the responsibility of the customer.

Returns & Exchanges

Important Note: For hygiene reasons, earrings (including BLACK EARRINGS and LEMONADE EARRINGS) cannot be returned or exchanged unless defective. All other products (watches, bracelets, rings, grillz) are eligible under our standard policy.

Eligibility

To qualify for a return or exchange:

  • Item must be in original condition (unworn, undamaged, with all tags attached)
  • Return must be initiated within 15 days of delivery
  • Original proof of purchase must be provided

Return & Exchange Process

  1. Contact Us: Email our support team at [email protected] with your order number and return request
  2. Receive Authorization: We’ll send you a Return Merchandise Authorization (RMA) number and instructions
  3. Package Securely: Include the RMA number on your package and use protective packaging
  4. Ship Back: Send to our address at 521 McGregor Court, Montgomery, US 36117
  5. Processing: Allow 3-5 business days for processing once we receive your return

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Timeline & Methods

Once your return is received and inspected:

  • Timeline: Refunds are processed within 3-5 business days, then require 5-10 business days to appear in your account depending on your financial institution
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • Follow the standard return process above
  • Clearly indicate the item you wish to exchange for in your email
  • We’ll process your exchange once the original item is received
  • You’ll be responsible for any price difference and additional shipping costs

Defective or Incorrect Items

If you receive a defective item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the issue for our quality team
  • We’ll cover return shipping and expedite your replacement

Need Help?

Our customer service team is here to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

We stand behind our urban jewelry collection and want you to be completely satisfied with your purchase. Thank you for shopping with Jewelry Sales Store!