At Jewelry Sales Store, we take pride in crafting bold urban jewelry that makes a statement. While we’re confident you’ll love your new pieces, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as straightforward and customer-friendly as our jewelry is stylish.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in original condition (unworn, undamaged, with all tags attached)
  • Return must be initiated within 15 days of delivery
  • Original proof of purchase must be provided

NOTE: For hygiene reasons, earrings (including BLACK EARRINGS and LEMONADE EARRINGS) cannot be returned or exchanged unless defective. All other products (watches, bracelets, rings, grillz) are eligible under our standard policy.

2. Return & Exchange Process

Follow these simple steps to return or exchange your jewelry:

  1. Contact Us: Email our support team at [email protected] with your order number and return request
  2. Receive Authorization: We’ll send you a Return Merchandise Authorization (RMA) number and instructions
  3. Package Securely: Include the RMA number on your package and use protective packaging
  4. Ship Back: Send to our address at 521 McGregor Court, Montgomery, US 36117
  5. Processing: Allow 3-5 business days for processing once we receive your return

3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

4. Refund Timeline & Methods

Once your return is received and inspected:

  • Timeline: Refunds are processed within 3-5 business days, then require 5-10 business days to appear in your account depending on your financial institution
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

5. Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Clearly indicate the item you wish to exchange for in your email
  3. We’ll process your exchange once the original item is received
  4. You’ll be responsible for any price difference and additional shipping costs

6. Defective or Incorrect Items

If you receive a defective item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the issue for our quality team
  • We’ll cover return shipping and expedite your replacement

7. Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Jewelry Sales Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item Name: [Product Name] – Reason for Return: [Reason – e.g., size, style, etc.] – Requested Action: [Refund or Exchange for (specify item if exchanging)] Please provide the RMA number and return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

8. Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

We stand behind our urban jewelry collection and want you to be completely satisfied with your purchase. Thank you for shopping with Jewelry Sales Store!