Welcome to Jewelry Sales Store’s FAQ section! We’ve compiled answers to the most common questions about our urban-chic statement jewelry, shipping policies, returns, and more. Can’t find what you’re looking for? Email us at [email protected].

About Our Products

What types of jewelry do you specialize in?
We specialize in bold, statement jewelry that elevates urban style, including our signature BLACK EARRINGS, LEMONADE EARRINGS, ROSE GOLD WATCHES, SILVER BRACELETS, SILVER GRILLZ, and SILVER RINGS. Each piece is designed to make a fashion statement.
Are your jewelry pieces made with real silver?
Yes! Our silver collections (bracelets, rings, and grillz) are crafted with authentic sterling silver for that premium look and feel. Rose gold watches feature quality plating for lasting shine.
Do you offer jewelry in different sizes?
Most of our jewelry comes in standard sizes, with some adjustable pieces (like bracelets). Watches typically feature adjustable bands. Check individual product descriptions for specific sizing information.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free checkout.
Is my payment information secure?
Absolutely. We use SSL encrypted technology to protect all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once shipped, we can’t modify orders.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after processing)
– Free Shipping: On orders over $50 via EMS (15-25 business days after processing)
Do you ship internationally?
Yes! We ship worldwide (excluding some Asian and remote regions). Whether you’re in Montgomery or Madrid, we’ll get your urban-chic accessories to you.
How can I track my order?
All orders come with tracking. You’ll receive a tracking number via email once your order ships. Use this with the carrier’s website (DHL, FedEx, or EMS) for real-time updates.
Why does free shipping take longer?
Our free shipping option uses EMS economy service to keep costs down for you while still providing reliable delivery. For faster service, choose our Standard Shipping option.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, in original condition with all packaging. Contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different item, please place a new order after receiving your refund.

Customer Service

How can I contact customer service?
Email us anytime at [email protected]. We typically respond within 24-48 hours.
What’s your business address?
Jewelry Sales Store
521 McGregor Court
Montgomery, US 36117
Do you offer gift wrapping?
All orders come in discreet, premium packaging perfect for gifting, though we don’t offer additional gift wrapping services at this time.

Jewelry Sales Store – Where Your Style Finds Its Voice, Delivered Right to Your Door